He said Southwest's tools for recovering from disruptions work '99% of the time, but clearly we need to double down' on upgrading systems to avoid a repeat of this week. Jordan blamed the winter storm for snarling the airline's 'highly complex' network. In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be 'back on track before next week.' My bags get lost, and then DAMAGED, and when I try to contact you guys over the phone, for the past WEEK, all I get is two rings and the busy tone? What kind of customer service is that?' CEO apologizes

Said one person on Twitter, 'o let's get this straight.

The carrier also continued to be deluged with questions and complaints online. Holiday travel chaos continues with flight delays and cancellations 03:15Īdontis Barber, a 34-year-old jazz pianist from Kansas City, Missouri, had camped out in the city's airport since his Southwest flight was canceled Saturday and wondered if he would ever get to a New Year's gig in Washington, D.C. flights for the day as noted by FlightAware, and 58% of Southwest's Thursday schedule. That's another huge percentage of all scrapped U.S. The airline has scrubbed more than 2,300 flights set for Thursday as it tries to restore order to its mangled schedule. Those flights accounted for more than 80% of the 3,000 trips that got canceled nationwide Tuesday, according to FlightAware.Īnd the chaos seems certain to continue. airlines had recovered from the storm, Southwest had called off about 2,600 more flights. were from Southwest, which scrubbed more than 2,500 flights Wednesday, according to tracking service Flight Aware. Southwest Airlines scrubbed thousands of flights again Wednesday as the company faced frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.īy Wednesday evening, about 86% of all canceled flights in the U.S. Holiday travelers stranded by airline chaos 02:37

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